- All items are custom manufactured to order. Current estimated production times can be found on our order status page.
- FREE SHIPPING applies to all orders shipped to the continental United States. Orders shipped to P.O. Boxes and APO/FPO addresses incur a $15 per item shipping cost. Orders shipped to Alaska and Hawaii incur a $20 per item shipping cost.
- Custom car cover, seat cover and dash cover orders are made-to-order specifically for your vehicle and can take several weeks to manufacture and ship. Because these are custom made covers, there is a 15% return item fee if you cancel or change the order after it is in production or if you wish to return it.
- Orders are typically shipped via FedEx within the continental United States.
- Orders to Hawaii and Alaska are typically shipped via USPS Priority Mail.
- Orders to P.O. Boxes are typically shipped via USPS Priority Mail.
- Orders to APO/FPO addresses are typically shipped via USPS Priority Mail. Some APO/FPO addresses have size restrictions for inbound packages. Please be sure to check with appropriate personnel for restrictions before ordering.
- You must contact us to place an international order. International orders are shipped via USPS. International orders may be subject to customs duties and associated assessments. These fees may include Import Duties, Value Added Taxes, and Custom Clearance Fees. These costs are the responsibility of the customers. The shipping & handling cost does not include any of these fees. Customers will be responsible for any return shipping cost on packages that are refused or sent back to us due to these fees.
- We are happy to accept returns or exchanges of our products within 30 days of delivery.
- Before returning or changing an item, you must contact us and receive instructions and an RMA number.
- All returned products must be in original condition with no wear, marks, dirt, or grease.
- All returned products will be inspected during the return process.
- If a returned item is not in its original condition, we will not be able to issue a refund or exchange, and the cover will be shipped back to the customer at customer's expense.
- All products are custom made and have a 15% return item fee if you cancel or change the order after it is in production or if you wish to return it.
- Return shipping costs are at the expense of the customer.
- All product returns must have an RMA number in order to be accepted and processed or will be shipped back to the customer at customer's expense. Please mark the RMA number clearly on the box.
- No return is accepted on a product shipped outside of United States.
- International orders may only be exchanged on a defected product.
- Shipments returned as undeliverable for any reason will be considered as refused.
- Customer should contact us and request re-shipment, and also will be responsible for additional shipping cost.
- If a product was received with damage during delivery, customer must file a claim with the carrier immediately. Please save the original package for inspection.
- Please allow 10-12 business days to process your return.
- If you have questions about returns, please contact us.
Lowest Price Guarantee
- If you are ordering and find the identical product advertised for a lower price we will match that price.
- If you have already ordered and find the identical product advertised for a lower price within 30 days of placing your order, we will prompty refund the difference in price.
- CarCoverPlanet.com must be able to purchase the single item for the advertised price. Comparison of price includes the price of the product plus equivalent shipping method and handling charges and taxes. The item must be for the identical product available for purchase from an authorized dealer. Price match excludes manufacturer restrictions, rebates, liquidations, auction sites such as eBay, employee discounts and membership club stores. Price match discounts cannot be combined with CarCoverPlanet.com promotional offers. Price match must include applicable sales taxes (if any) charged by a competitor. Price match does not apply to any errors in pricing by either CarCoverPlanet.com or the advertising competitor.
- If you have questions about our lowest price guarantee, please contact us.
- Sales tax is collected for shipments to California.
- Effective 1/1/2015
Privacy and security are two things CarCoverPlanet.com takes very seriously. To better protect your privacy, we provide this notice explaining our online information practices.
What information do we gather?
We ask you for your name, address, and e-mail should you request our e=mail newsletters or free catalogs. To purchase online, we require you to create an account and provide in addition to above: credit card number and expiration, billing/shipping address, phone and fax numbers.
How do we use your information?
The information we collect from you is used only to complete your order and get in touch with you regarding an order, if necessary. We also have a periodic newsletter, however you may choose to unsubscribe from this at any time, either through Your Profile or by contacting us
With whom do we share your information?
Only credit card and shipping companies will receive your information for the purpose of completing your order. Aside from that, none of the information we gather from you is in any way shared, sold, rented, leased, exchanged, or bartered with any company, regardless of their affiliation with CarCoverPlanet.com.
Our web site and backend support systems run on the latest versions of secure operating systems and software, and are continually audited to make sure they stay that way. This combined with SSL-enabled web software provide you, our valued customer, the peace of mind that your order remains a private exchange of data between you and CarCoverPlanet.com.
How do you access or correct your information?
You can access, review and/or correct all your personally identifiable information that we collect online and maintain by going to Your Profile section of the site. If you are receiving our newsletter and no longer wish to receive it, you can unsubscribe by contacting us. If you want us to remove all of your personal information from our database, click here to email us.
We use this procedure to better safeguard your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
What if our policies change?
By registering on our web site, you consent to the collection and use by us of the information you disclosed as specified above.
How to contact us
If you have any questions or problems regarding these policies contact us here.